Airbnb issues you should take note

Indeed, things that you want to know but Airbnb doesn't tell you. Airbnb is not at all transparent in its documentation.

1. Airbnb hotline.

• Try searching for one on the internet and you will never find it.

2. Airbnb helpdesk.

• Try emailing them a message is the same as 1. There is no such menu item in the Airbnb interface, whether in PC or mobile version.
• If you need to report a problem, you have to use your mobile phone and keep exhausting the options presented by Airbnb until finally you can type a message to helpdesk.

3. Airbnb hell. 

• There is a whole website dedicated to people having Airbnb issues.
• Read through it and you will be scared off to attempt using Airbnb.

4. Airbnb undocumented.

• If the host has a problem with your reservation and informs you that it would be cancelled, let the host do it. Do not cancel the reservation on your side as it is understood you wanted to cancel and therefore you will be charged an Airbnb booking fee.
• Once the cancellation is done by your host, you will be informed and Airbnb will give you 2 options : either get a refund immediately, or use it together with a bonus credit given to you to offset the next Airbnb booking.

5. Airbnb hotline (US) - (correct as Oct 2016)

• US toll free: +1-855-424-7262

6. Airbnb hotline (Singapore) - (correct as Oct 2016)

• +65 6622 7306 
• +1800 723 1238 (toll-free)